Exchanges and    Returns

Our articles can be exchanged or returned within 14 days after receiving the product.
All shipments and returns must be made through our carrier.
However, the return costs are supported by the customer.

Exchange my products

The items you purchased at can be exchanged, as long as they are in perfect condition and we have stock. If you wish to exchange an item you have to return the item and make a new purchase online. You can request the exchange by sending us an email to indicating us your order number or the email provided on the purchase.

Payments of exchange

Shippings managed by us in Peninsular Spain and Portugal, have to be paid by the customer by bank transfer or, in the case of return without exchange, we will deduct the price of shipping costs from the amount to be refunded.
The pick up area through MRW (no schechule fixed: 9h-19h). In order to request a pick up you have to send us an email to
If you prefer, you can also leave your package at the closest MRW office, but don't do it before informing us because we need to ask for authorization.
We need 24 hours to request a pickup both at home and at the MRW office of your choice. You don't need to put any address, MRW will put a label on your package.

Get exchanged item

Continental Spain and Portugal: After receiving the amount of the exchange shipment, we will send the new article. MRW will make the pick up at the same time as the new delivery.

Islands, rest of Europe and USA: After verifying that the item initially purchased and returned is in perfect condition, we will request the amount of the new shipment by bank transfer in order to proceed shipping.

Once the return has been approved, you will receive the amount in the same way you made your purchase.
After approving the return (the items must be in perfect condition), you will receive a confirmation email indicating that the amount will be refunded to your account the following Friday. Remember that the time it takes to receive your refund always depends on your bank and the shipping costs will be deducted from the total amount. reserves the right to refuse returns communicated or sent out of time, or on product that are not in the same conditions in which they were received. We won't accept products with signs of having been worn or used.


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